Customer Service

Licensing & Reproduction Policy
Materials are licensed to the original purchaser. Purchasers can make as many copies as needed, year after year, as long as they  have the master or PDF file. If you are using a personal credit card, but will be reimbursed by an organization, the license will be in the name of the organization. If the licensee is not clear from the available information, you may be contacted to confirm. View our Licensing and Reproduction Policy here. Also, see the section Updating Account Information below.
Shipping & Delivery
All downloads will be processed by JW Pepper.
Privacy & Security
Masterworks Press is committed to protecting your privacy. 
Masterworks Press does not sell, trade or rent your personal information to others. Neither do we store any credit card information on our site.
Returns & Replacements
Once JW Pepper assumes all ordering and delivery of PDF products, we will no longer be able to provide replacement copies. PDF purchases cannot be returned, but credit can be given if the product has not been downloaded from our site. Pepper has its own return/replacement policies, so be sure of your order.
All orders and payment will be processed by JW Pepper on their website - The link we hope to have will take you to all the Masterworks Press publications. From there you can search by our catalog number or series title.

Do you have any samples of the titles in the store?
Many of our titles have a Sample/View option. If not, request a sample from
Payment Options
All payments must be made through JW Pepper.

What if my question isn't answered here?

Call us at 800-300-9229 Mon-Fri 9 am - 5 pm Pacific Time from the US or Canada or e-mail